Privacy Policy

Effective Date: February 9, 2026

Softgate Sp. z o.o. (“Softgate”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and store information when you access our website https://softgate.info (the “Website”) or use our services (the “Services”).

By using the Website or Services, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information you provide voluntarily

· Contact information such as name, email address, phone number, and any other details submitted through forms or communication with us;

· Information necessary to process payments, including cryptocurrency transaction details, where applicable;

· Any documents or information requested to comply with Anti-Money Laundering (AML) regulations.

1.2 Information collected automatically

· Technical information such as IP address, browser type, device information, access times, and pages visited;

· Cookies and similar technologies to improve Website functionality, analyze trends, and enhance user experience.

Note: We do not collect sensitive data such as financial account passwords, social security numbers, or similar personal identifiers unless required for AML compliance.

2. Purpose of Processing

We process your information for the following purposes:

· To provide and manage the Services and Website functionality;

· To comply with legal obligations, including AML and anti-fraud requirements;

· To respond to inquiries, provide support, and communicate important updates regarding the Services;

· To improve our Services, Website performance, and user experience;

· To process payments, including cryptocurrency transactions;

· To protect our legal rights and prevent unauthorized or illegal activity.

Processing is based on one or more of the following legal bases under the EU General Data Protection Regulation (GDPR):

· Consent (where applicable);

· Performance of a contract;

· Compliance with a legal obligation;

· Legitimate interests of Softgate, provided they do not override your rights.

3. Sharing and Disclosure

We may share your information with:

· Governmental or regulatory authorities if required by law or to comply with AML regulations;

· Service providers or subcontractors assisting us in providing Services, processing payments, or maintaining the Website;

· Third parties in good faith where necessary to prevent fraud, unlawful activity, or violations of our Terms of Service.

We do not sell or rent your personal data to third parties.

4. Data Security and Retention

· We implement technical, administrative, and organizational measures to protect your data from unauthorized access, disclosure, or loss.

· Personal data is retained only as long as necessary for the purposes described above, including compliance with legal obligations, resolution of disputes, enforcement of agreements, or AML requirements.

· Once the retention period ends, data is securely deleted or anonymized.

Important: While we use industry-standard security measures, we cannot guarantee the security of data transmitted over the Internet.

5. Your Rights under GDPR

You have the following rights regarding your personal data:

1. Right of Access: Request a copy of your personal data we process;

2. Right to Rectification: Correct inaccurate or incomplete data;

3. Right to Erasure: Request deletion of your data when legal grounds permit;

4. Right to Restrict Processing: Limit processing in specific circumstances;

5. Right to Object: Object to processing for legitimate interests or direct marketing;

6. Right to Data Portability: Receive your data in a structured, commonly used format;

7. Right to Withdraw Consent: Revoke consent for processing at any time without affecting prior lawful processing;

8. Right to Lodge a Complaint: Contact a supervisory authority if you believe your rights are violated.

To exercise any of these rights, contact us at hello@softgate.info.

6. Cookies and Tracking Technologies

· We use cookies and similar technologies to enhance Website functionality, analyze usage, and improve Services.

· You can manage cookies through your browser settings. Disabling cookies may affect Website functionality.

7. Children

The Website and Services are not intended for children under 18. We do not knowingly collect personal data from children.

8. AML and Cryptocurrency Transactions

· For cryptocurrency payments, Softgate complies with applicable AML regulations.

· We may request identification or verification documents to ensure compliance.

· More details are provided in our AML Policy, which forms an integral part of this Privacy Policy.

9. Third-Party Links

The Website may contain links to third-party websites. Softgate is not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Changes to this Policy

Softgate may update this Privacy Policy from time to time. The effective date will be updated accordingly. Continued use of the Website or Services constitutes acceptance of the revised Privacy Policy.

11. Contact Us

For questions regarding this Privacy Policy or your personal data:

Softgate Sp. z o.o.

ul. Hoża 86/210

00-682 Warsaw

Poland

Email: hello@softgate.info

Phone: +48 459 568 527